Karlstad CCC

Registration closed

Register by 4/3 at the latest

7

Mar

SERVICE INNOVATION DAY 2019

at 13.00 - 16.00

INNOVATION FROM THE CUSTOMER'S PERSPECTIVE

Innovation is about finding new solutions that respond to needs and demand, for example to make things more cost-effective or to make customers more satisfied. CTF, the Center for Service Research at Karlstad University, has developed a new index that measures the latter dimension, innovation that can be perceived by the customer.

The Swedish Innovation Index includes responses from approximately 13,000 customers who rated the degree of innovation of 70 companies and organizations within about 20 industries.

The index is a way to spread knowledge about innovation work and create a greater understanding of how innovation work can lead to increased attractiveness and loyalty among customers and thus better competitiveness of companies and organizations

Welcome to the Service Innovation Day on March 7, where representatives from the business world reason about innovation work and researchers from CTF present the Swedish Innovation Index and the results that show Sweden's most innovative companies.

Time & place: Thursday 7 March 13:00-16:00, Lars Lerin hall at Karlstad CCC.

Registration: The seminar is free of charge, but registration is required.
Register via this link by March 4 at the latest. 

Preliminary programme:

13:00 Welcome 
Per Kristensson, CTF, and Martin Löfgren, School of Economics at Karlstad University

13:10 – 13:30 Measuring innovation, how is it done? 
Lars Witell, CTF

13:30 – 13:45 Other measurements of innovation
Johan Netz, CTF

13:30 – 14:00 IKEA on innovation
IKEA

14:00 – 14:20 Consumer trends 
The Swedish Consumer Agency

14:20 – 14:45 Coffee & mingle

14:45 – 15:20 Swedish innovation index
Jenny Karlsson, Kaisa Koskela-Huotari and Per Kristensson, CTF

15:20 – 15:45 New book: Service Innovation for Sustainable Business – Stimulating, Realizing and Capturing the Value from Service Innovation
Peter Magnusson, CTF

15:45 – 16:00 Question time and closing
Per Kristensson, CTF

For who: For those who are curious about innovation and how innovation can be measured and who want to be inspired and get tips on how to develop their business.

Welcome!

The Service Innovation Day is organized by CTF in collaboration with the School of Business at Karlstad University. The seminar is an activity within CTF's research profile "Service innovation for sustainable business" with support from the KK Foundation, Karlstad University, Ikea, Ericsson, Volvo, Löfbergs, Ica, Stamford and Valmet during 2011-2019.

SERVICE INNOVATION DAY 2019: INNOVATION FROM THE CUSTOMER'S PERSPECTIVE

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